Conover Nursing and Rehabilitation Center
Conover Nursing and Rehabilitation Center – Medicare Certified Since 2002
Conover Nursing and Rehabilitation Center is a Medicare and Medicaid certified skilled nursing facility located in Conover, North Carolina. This is a for profit - corporation facility that has been serving the community for 24 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility has 90 certified beds with a current occupancy rate of 85% (averaging 76 residents per day), which is high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 4.74 hours of total nursing care per resident per day (3.21 hours from CNAs, 0.88 hours from LPNs, 0.65 hours from RNs). Physical therapy staffing is 0.06 hours per resident per day. This represents above-average staffing compared to national benchmarks.
Medicare Quality Ratings: According to CMS, Conover Nursing and Rehabilitation Center has an overall quality rating of 5 out of 5 stars, which is much above average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 5 stars, staffing: 4 stars, quality measures: 4 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How Conover Nursing and Rehabil... compares to 16 facilities in Hickory-Lenoir-Morganton, NC
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 16 facilities in Hickory-Lenoir-Morganton, NC.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of March 2026
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 16 other nursing homes in Hickory-Lenoir-Morganton, NC
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of March 2026
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of March 2026
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in CONOVER
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Reviews
The facility is excellent and all the personnel are great. They are very attentive to the needs of the patients/ people. Mom mother was very happy the time she spent there. They treated her with dignity and respect.There isn't anything negative I can say about the facility.
Terrible place for rehab. Sent my loved one here and they never gave updates, never washed his clothes and he left with another broken hip and c diff. They lost his clothes a few days in and we had them labeled. After they gave him a walker (without doctor orders) he fell and broke his other hip. When I came back to talk about the process and what happened, admin said they needed to leave and couldn’t talk to me. BOTH administrators. Totally unprofessional. Would not recommend at all
My mother Caroline was in this facility from December through January of 2025. Tara did a great job of streamlining the process of enrollment from Duke hospital. Tammi was my mother’s care manager and did a great job of getting all my mom’s care approved with Humana. She also helped with any other documentation needed. All the nurses in the rehab wing were wonderful. I fully recommend this facility based on my experience with them.
The administrator and team at this facility are amazing. They bring many years of experience in quality care to the residents they serve.
Very caring staff and doctors. The facility is very clean and they really take care of the patients.
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