Windsor Calallen

The worst experience I’ve ever had. I broke my back and was brought there late afternoon when no key people were around. I was dumped off in the bed and was never talked to until my husband came And he put me in a wheelchair and took me to the nurses station. I had no pain medication at all. After 15 minutes of discussion, a nurse or a CNA called the doctor and he had to prescribe the medication and I had to wait for it to be delivered.. I do not eat any sugar and they had nothing that was sugar-free. I can only imagine how the diabetics are treated at this establishment. Not one time did someone from the kitchen come in and ask me what I would like to have is my meals. I was given food that I could not eat, and was hungry. The time that I was there. My bed had broken springs and only when I was being discharged, we noticed outside that a truck was bringing in a new bed. A little too late. It was so loud in the hallways outside our door. It was a shared room. We had to constantly close the door to get any rest. I would not recommend this place. There are not many choices of rehabs so if you have to go to this one, I am just warning you of what the situation is there

I’d really like to recognize RN, Evan C. I want to thank him deeply for everything he did for my Grandma during her time at the nursing home and during her transition into hospice care. I truly can’t express how much it meant to us that he was there always checking on her, the family, showing her so much love, and keeping her spirits up. Secondly, the support he gave me and my family during all my our visits from June through August coming from out of town. He never made us feel like outsiders. He welcomed me, my aunt, and everyone else with such compassion and kindness. He was also super supportive during the most painful, unbearable moments when I couldn’t let myself cry in front of my grandma before she passed. Thank you for answering all our questions when we were uncertain and scared. Your support will forever be a huge part of my life knowing my Grandma’s last moments were peaceful!

Mother was sent there for rehab. Transferred her on a Sunday , which should’ve waited till Monday. Since nothing was ready for her arrival. Medications weren’t ready. Admin staff not available till Monday to speak with. She ask to use restroom and asked for water different times waited a considered amount time to get. She was a fall risk. We took her out by Tuesday …three days later. Place is clean, very nice. Hospital food was more adequate and more edible than provided here. It wasn’t the worse place I’ve seen. I didn’t hate it.

Their nonchalantness about the patients wellbeing is VERY alarming and it worries me. Their lack of excuses and normalizing why someone fell OR why they are not able to always make sure something is being done(like basic necessities) is heartbreaking and left me very emotional and distraught.

My mom has been here for 7 months. Overall we have had a great experience here. The CNA’s for the most part has been loving, caring and kind to her. There are a few that have been exceptional. The physical therapist have been amazing and patient. They are supportive and really care to help her do her best and get better. Mary in wound care has gone above and beyond and is loving and kind. Marie has been absolutely amazing. She really care to make sure she gets good care. She has been so helpful and understanding. The food could be better. Some meals are good but many times it’s cold and not real appetizing. It’s a beautiful place and always smells very nice. A special thanks to Brittany, Halley, Laney, Ray, Jay, Monica, Neal, Candace and there are a few others.