Services Supervisor

The Service Supervisor is an individual the Agency Director recommends to organize and direct the Agency's client service programs. She/He functions under the direction of the Agency Director. Organizational Relationship: Reports directly to the Agency Director. Risk of Occupational Exposure to Blood-Borne Pathogens: A: High exposure Qualifications: Be a Registered Nurse with an active license in North Carolina. A minimum of 1 year experience in home care, companion, sitter or respite services, or any other provider licensed pursuant. Must have a criminal background check. Responsibilities: The Service Supervisor will supervise all caregivers, including Care Technicians, CNAs, HHA, Companions, Sitters, and Respite Service Supervisor/RN, who will be available on-site when care is provided. Supervises and oversees the implementation and evaluation of client services. Conducts the initial and subsequent assessments. Developed Plan of Care Performs Client Assessment. Verifies in-home aides’ competencies. Verifies companions/sitters/respite workers' competencies. Assist the Agency Director in planning the overall development and administration of the Agency as outlined in the policies and procedures relating to the agency’s programs. Participates in developing administrative policies and procedures relating to the Agency. Directly implement approved work methods and procedures that reflect elements essential to rendering high-quality care throughout the provider’s offices. Participates in the review, analysis, and appraisal of the effectiveness of the total Agency program. Utilizes the data reports to quantify the Agency’s service performance. Recommends to the Agency Director methodology to change outcomes and improve scores. Aggregates the client record review summaries as part of the QA Program. Participates and assures that established QA committees maintain the goal of meetings. Assists the Agency Director in collecting data for inclusion in the Annual Agency Evaluation and formulating the Annual report. Recognizes leadership potential and offers opportunities for leadership training and development. Manages the client service departmental budget. Receives and acts to resolve complaints subject to the agency’s grievance procedure in the capacity of “next higher-level authority.” Apprises Agency Director of potential legal risks. Participates in the employee termination process, ensuring total and complete documentation exists before executing disciplinary actions, including written warnings through termination. Provides implementation of Agency continuing education/in-service program. Projects a concerned, professional attitude and develops a positive rapport with all staff. Establish mutual goal setting and achievement of standards. Develop an open, positive rapport with community resources affiliated with Home Care services. Maintain high visibility and availability while in the office. Participating in the Agency QA Committee Participates in state/national organizations, meetings, seminars, and workshops as appropriate to agency services. Perform other duties as assigned. Must be able to read 12-point or more significant type. Must be able to hear, speak, and effectively communicate in English Must be able to pass a background check and drug test